Affect and cognition as antecedents of patients' trust in the dentist: cross-sectional study

Aim: to evaluate the association of the patients' perception about dentist's affect and cognition on trust and, consequently, on intention to return and patient satisfaction with life. Methods: Analytical cross-sectional study conducted in patients' adults and elderly at of two dentistry clinics in the south of Brazil. Patients had to have a previous relationship with the dentist (at least one previous consult) and 18 years of age or older. The data were collected through self-administrated questionnaire using measures adapted from other research, using structural equation modeling. We test using a chi-square difference test (p-value<0,05). Results: The mean age of the 197 patients was 37.0 years (σ = 15.5). The affect perceived by the patient at the dentist had a positive effect (ß = .53) on the trust that the patient develops in relation to the dentist. The same is true for the effect of the rational or cognitive aspects perceived by the patient at the dentist (ß = .41). The trust positively influences the patient's intention to return to that dentist (ß = .82). In addition, the intention to return to the dentist positively influences the patient's satisfaction with life (ß = .49). Conclusions: Affective and cognitive aspects positively influenced the patient's trust in the dentist. The greater the patient's trust in the dentist, the greater the intention to return to that dentist. Furthermore, a good relationship with the dentist improve the patient's satisfaction with life

A economia de bens simbólicos e a criação de um ambiente favorável à doação: uma análise das campanhas de incentivo à doação de órgãos e tecidos / La economía de los bienes simbólicos y la creación de un ambiente propicio para la donación: un análisis de las campanas de incentivo de donación de órganos y tejidos / The economics of symbolic goods and the creation of a favorable environment for organ and tissue donation: an analysis of campaigns to promote organ and tissue donation

Resumo A partir da análise dos simbolismos presentes nos discursos publicitários das organizações que atuam com doação e transplantação de órgãos e tecidos no Brasil, o estudo tem como objetivo analisar quais são os símbolos que o Sistema Nacional de Transplantes (STN) produz para a construção de um ambiente favorável à doação. Para isso, parte-se de um plano teórico que discute os princípios que estruturam uma economia das trocas simbólicas no interior de uma lógica social, que estimula o comportamento altruísta e procura evitar o comportamento mercantil desses bens raros. No seu plano empírico, a partir da análise semiótica, observa-se que os atores públicos e privados intervenientes atuam na elaboração de símbolos capazes de estabelecer verdades subjetivas que estimulam a doação, em oposição ao comportamento mercantil.

Resumen A partir del análisis de la simbología presente en los discursos publicitarios de las organizaciones que trabajan con la donación y el trasplante de órganos y tejidos en Brasil, esta investigación tiene como objetivo analizar cuáles son los símbolos que el Sistema Nacional de Trasplantes (STN) se utiliza para la construcción de un entorno favorable a la donación. Para esto, fue construido un plan teórico que analiza los principios que sustentan una economía de intercambios simbólicos dentro de una lógica social, que estimula el comportamiento altruista y busca evitar el comportamiento comercial de estos productos raros. En su nivel empírico, a partir de un análisis semiótico, se observa que actores públicos y privados actúan en la elaboración de símbolos capaces de establecer verdades subjetivas que fomentan la donación a diferencia de comportamiento comercial

Abstract This article aims to analyze which are the symbols that the National Transplant System (STN) produces to build a favorable environment for organ and tissue donation. The study is based on the analysis of symbolism in advertising discourses of Brazilian organizations that promote organ and tissue donation. A theoretical plan is presented to discuss the principles at the base of the economy of symbolic exchanges within a social logic. The article argues that this process stimulates altruistic behavior and aims to avoid the mercantile behavior around organ and tissue donation. In the empirical plan, a semiotic analysis in organ donation advertise campaigns was conducted, observing that public and private actors use a set of symbols aiming to establish subjective truths that stimulate the donation in opposition to mercantile behavior.

[Satisfaction with life, dental experience and self-perception of oral health among the elderly]. / Satisfação com a vida, experiência odontológica e autopercepção da saúde bucal entre idosos.

The scope of this article is to analyze the relationship between satisfaction with quality of life, self-perception of oral health and experience with dental surgeons. The study is cross-sectional epidemiological in structure with a sample of 326 elderly individuals over 60 years of age living in a city in the north of the State of Rio Grande do Sul, Brazil. The instrument for data collection was a self-administered questionnaire with queries relating to self-perception in oral health (OHIP - Oral Health Impact Profile), Quality of Life Satisfaction scale and sociodemographic issues. The findings showed that the elderly with higher levels of quality of life satisfaction manifested an enhanced perception of their own oral health as well as a better perceived image of dental surgeons and less anxiety about their experiences with the dentist. It was proven that both the self-perception that the elderly have about oral health as well as their experience with dentists is associated with the quality of life satisfaction of the elderly. The results have important implications for decision-makers and formulators of public policy.

Satisfação com a vida, experiência odontológica e autopercepção da saúde bucal entre idosos / Satisfaction with life, dental experience and self-perception of oral health among the elderly

Resumo O objetivo deste artigo é analisar a relação existente entre a satisfação com a vida e a autopercepção em saúde bucal e a experiência com cirurgiões-dentistas. A pesquisa tem um delineamento epidemiológico transversal, com uma amostra de 326 idosos acima de 60 anos de idade, moradores de um município do norte do Rio Grande do Sul, Brasil. Para o instrumento de coleta de dados foi utilizado um questionário autoaplicativo com questões referentes à autopercepção em saúde bucal (OHIP – Perfil de Impacto na Saúde Oral), Escala de Satisfação com a Vida e dados sociodemográficos. Os resultados mostraram que idosos com maiores níveis de satisfação com a vida apresentaram uma melhor percepção de sua própria saúde bucal, bem como possuem uma melhor imagem percebida dos cirurgiões-dentistas e sentem menos ansiedade em relação à experiência com o dentista. Comprova-se que tanto a autopercepção que os idosos possuem da saúde bucal quanto a experiência com cirurgiões-dentistas possuem uma associação com a satisfação com a vida. Os resultados possuem implicações importantes para tomadores de decisões e formuladores de políticas públicas.

Abstract The scope of this article is to analyze the relationship between satisfaction with quality of life, self-perception of oral health and experience with dental surgeons. The study is cross-sectional epidemiological in structure with a sample of 326 elderly individuals over 60 years of age living in a city in the north of the State of Rio Grande do Sul, Brazil. The instrument for data collection was a self-administered questionnaire with queries relating to self-perception in oral health (OHIP - Oral Health Impact Profile), Quality of Life Satisfaction scale and sociodemographic issues. The findings showed that the elderly with higher levels of quality of life satisfaction manifested an enhanced perception of their own oral health as well as a better perceived image of dental surgeons and less anxiety about their experiences with the dentist. It was proven that both the self-perception that the elderly have about oral health as well as their experience with dentists is associated with the quality of life satisfaction of the elderly. The results have important implications for decision-makers and formulators of public policy.